1. Provide customers with instructional videos related to product operation. 2. For OEM clients, we can produce custom logos, machine nameplates, promotional materials, product brochures, and other collateral. Regarding Warranty: Pipettes carry a one-year warranty, while instruments are covered by a two-year warranty. After-Sales Service Scope: An extension of the warranty period by one year is available for an additional 10% added to the quoted price; parts are replaced free of charge during the warranty period.

TECHNICAL SUPPORT & FAQ

Global Supply & OEM Customization Inquiries

Detailed information regarding production cycles, warranty policies for pipettes and laboratory instruments, and custom manufacturing capabilities for international distributors and wholesalers.

It has been 10 years.

Distributed across Europe, North America, and Australia.

We can provide quotes for products that are not displayed on the website.

OEM supported.

A product catalog can be provided.

1 to 2 months.

Provide customers with instructional videos related to product operation.
For OEM clients, we can produce custom logos, machine nameplates, promotional materials, product brochures, and other collateral.

Regarding Warranty: Pipettes carry a one-year warranty, while instruments are covered by a two-year warranty.

After-Sales Service Scope: An extension of the warranty period by one year is available for an additional 10% added to the quoted price; parts are replaced free of charge during the warranty period.